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Ford Customer Service Advisor Apprenticeship Haynes Bros. Ltd.

Working in a service department, the Apprentice will train in a number of areas, including improving customer relations, and monitoring and dealing with customer problems.

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Closing date: 11 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday (40 hours); shifts to be confirmed Total hours per week: 40.00

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    15 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The Apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
    To process and solve customer service complaints
  • Look to promote continuous improvement in customer service
  • The Apprentice will be supporting multi-franchise teams

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner (Level 2).
  • Apprentices will be working, and will be trained, within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:
  • Industry recognised apprenticeship standard qualification
  • Functional Skills in English and Maths (If required)

What is the expected career progression after this apprenticeship?

  • A full time career within the automotive industry, with many opportunities to progress to positions of authority within the dealership.
  • Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided


GCSE or equivalent Maths & English (Grade 4) Essential

About the employer

Haynes Ford is one of the very few Family run Ford Dealerships in the Country and we have always recognised the vital importance of providing our customers with not only great value, but outstanding customer service, a factor which has resulted in winning not only the Chairman's Award of Ford Motor Company Ltd but also 10 national Service and Parts awards.


Haynes Bros. Ltd.


73-74, Ellingham Industrial Centre, Ashford

TN23 6JU

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Training provider



Charlotte Steer


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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