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Apprentice Administrator (Customs Clearance) DSV Road Ltd

Want to earn whilst you learn? DSV are recruiting for someone to work within the Customs Clearance department. This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. If you would enjoy daily customer interaction, are organised and can multi-task, then we would like to hear from you

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,725.00

    Salary: £5.50 per hour for the first 6months, increasing to £6 per hour from 6months to completing of apprenticeship.

  • Working week

    Monday - Friday, 09:00 - 17:00, with 30-minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000066016

  • Positions

    2 available

What will the apprentice be doing?

Main purpose of the job:

To meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key tasks:

External communication:

  • Chasing customers for Power of Attorney in order to complete
  • Customs Procedures on Customer behalf
    Internal communication:
  • Support DSV Customs department with missing/incorrect information
  • Checking customs invoices to ensure they contain mandatory information
  • Sending documents to Customs department
  • Basic updating of TMS system pertaining to customs requirements
  • Timely and effective communication with Customers, partners and internal departments via email and telephone
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Pro-active problem solving with customers and colleagues when issues arise
  • Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
  • Provision of PODs to meet customer requirements where necessary
  • Provide KPI and reports both externally and internally where necessary
  • Resolve credit management queries where necessary
  • General day to day administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Key Training Ltd will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

What is the expected career progression after this apprenticeship?

Upon completion of the apprenticeship, successful candidates can expect a role in a successful, dynamic company

You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4/C or above) Essential

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles. If you have driven and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Employer

DSV Road Ltd

Address

Gateway House,

Stonehouse Lane

Purfleet

RM19 1NX

Contact

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

07540 716312

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Training

Training provider

KEY TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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