Estio Training have an exciting new opportunity for a IT Support Technician with EnablesIT, a computer support company based in Cranleigh.
Closing date: 11 Aug 2022
Total hours per week: 37.5
Possible start date
18 Aug 2022
14 Jul 2022
Level 3 (A level)
What will the apprentice be doing?
- Demonstrate strong commitment to service ethics
- Responding to and resolving alerts, incidents and service requests with 1st line expertise within the service level agreement
- Providing accurate technical answers that are appropriately communicated to customers
- Keep users regularly informed of the progress in accordance with the service desk guidelines
- Manage customer expectations in accordance with SLA
What training will the apprentice take and what qualification will the apprentice get at the end?
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4,5) Essential
About the employer
ESTIO TRAINING LIMITED
Information communications technician
Level 3 (A level)
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