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Business Administration Apprenticeship SKILLS AND EDUCATION GROUP

This is an exciting new role that sits within the Member Services & Communications Directorate and is our outward facing part of the organisation, responsible for supporting the delivery of core services to our customers. Join the Skills and Education Group as we continue to grow our workforce and strengthen our services across the UK

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09.00-17.00

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    22 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To work with the Head of Relationship Management to support the delivery of Customer Relationship Plans
  • To provide comprehensive advice, guidance and support to Customers and Members accessing our services across the Group
  • To analyse, and provide relevant information to assist with the development of regional Customer Relationship Plans
  • To liaise with the Communications team to help with the formation and development of campaigns to promote specific product
  • To ensure all customer enquiries are effectively handled and responded to in a timely manner
  • To support the development of competitor analysis across all awarding services
  • To effectively support the administration of the Accredited Training Programme working with the Head of Relationship Management and Relationship Managers
  • To effectively support the Head of Relationship Management, and the Relationship Management team, in planning for customer meetings or events by undertaking research and preparing customer presentations
  • To support the Relationship Management team with research relating to targeted promotion of our products and services including building prospecting lists and competitor analysis
  • To work with the Membership and Foundation Officer to ensure new membership applications are processed in a timely fashion
  • To effectively support the delivery of large-scale events such as the Group’s Annual Conference and Parliamentary Reception
  • To deliver excellent customer service to internal and external customers and stakeholders
  • To ensure effective and efficient control of information and data in line with GDPR requirements.
    The above duties are not exclusive or exhaustive and the post holder may be required to carry out such other appropriate duties as may be determined by the Head of Relationship Management or the Director for Member Services and Communications.
    The post holder will be expected to adopt a flexible approach to ensure the efficient and effective operation of the Group.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Standard (delivered within the workplace).

Option to include Diploma in Business Administration (delivered through online workshops once a fortnight)

Functional skills in Maths and English up to Level 2 (if required)

What is the expected career progression after this apprenticeship?

Completion of apprenticeship will potentially lead to a full time position and potential further training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 3 or equivalent ( D )) Essential
GCSE or equivalent Maths (Grade 3 or equivalent ( D )) Essential

Things to consider

The starting salary is £11,544 however this is dependent on experience, and for the right person we would be open to considering a higher salary in-line with our pay structure.

About the employer

Skills and Education Group is improving the lives of individuals by championing education and skills-oriented organisations, providers and learners. We offer qualifications, funding opportunities, and professional development programmes and initiatives in support of teaching, learning and assessment. Together with our membership, we’re making real change in people’s lives locally, nationally and internationally.








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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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