Customer Service Apprentice ANDROMEDA SOLUTIONS LTD
Andromeda Solutions Ltd are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 2 Apprenticeship in Customer Services.
Closing date: 13 Jun 2023
Apprenticeship summary
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Annual wage
£10,725.00
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Working week
Monday to Friday Flexible Working between 8am and 6pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
21 Jun 2023
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Date posted
14 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000065772
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Positions
1 available
What will the apprentice be doing?
- Taking notes at meetings
- Rectifying problems that may occur
- Other administrative tasks
- Referring complex queries to senior staff
- Answering calls, emails and enquires from customers
- Advising on products and services
- Dealing with customer orders and payments
- Updating customers records on computer databases
- Dealing with enquires on the phone and by social media
- Processing orders
- Typing letters and reports and other business documents
- Updating computer records
- Tracking orders
- Printing and photocopying items
- Dealing with customers complaints
- Postal duties
- Dealing with trading partners and suppliers
- Dealing with the general public
What training will the apprentice take and what qualification will the apprentice get at the end?
- Day release at Middlesbrough College
- Level 2 Customer Services Qualification
- On the job training
What is the expected career progression after this apprenticeship?
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
ANDROMEDA SOLUTIONS LTD
Address
QUEENSWAY HOUSE
QUEENSWAY
MIDDLESBROUGH
TS3 8TF
Training
Training provider
MIDDLESBROUGH COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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