Customer Service Apprentice ANDROMEDA SOLUTIONS LTD

Andromeda Solutions Ltd are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 2 Apprenticeship in Customer Services.

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Closing date: 13 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

  • Working week

    Monday to Friday Flexible Working between 8am and 6pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    21 Jun 2023

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000065772

  • Positions

    1 available

What will the apprentice be doing?

  • Taking notes at meetings
  • Rectifying problems that may occur
  • Other administrative tasks
  • Referring complex queries to senior staff
  • Answering calls, emails and enquires from customers
  • Advising on products and services
  • Dealing with customer orders and payments
  • Updating customers records on computer databases
  • Dealing with enquires on the phone and by social media
  • Processing orders
  • Typing letters and reports and other business documents
  • Updating computer records
  • Tracking orders
  • Printing and photocopying items
  • Dealing with customers complaints 
  • Postal duties
  • Dealing with trading partners and suppliers
  • Dealing with the general public

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Middlesbrough College
  • Level 2 Customer Services Qualification
  • On the job training 

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent Maths and English (Grade 3/E or Above) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

IT Support and IT Services for Home and Business

Employer

ANDROMEDA SOLUTIONS LTD

Address

QUEENSWAY HOUSE

QUEENSWAY

MIDDLESBROUGH

TS3 8TF

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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