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You will specialise in this service for 1 year, allowing you time to gain an in depth, end-to-end understanding of the service.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Private Medical Cover (option of family cover) 25 days hols (inc 3 company nominated days) option to buy/sell up to 5 days 4 x basic salary life assurance cover Group Pension Plan with employer contributions Flex benefits to suit individual needs

  • Working week

    Monday to Friday working between 8am and 7pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship.
  • Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
  • A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments, liaising with appellants and assisting adjudicators in minor administrative functions.
  • The opportunity to provide meaningful support to the most vulnerable in society.
  • You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting a great opportunity to learn from best practice.
  • You will be given the necessary training and development to distinguish yourself early in your career with NEC.
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation.
  • A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.
  • An opportunity through hard work and commitment to move through the NEC Academy Scheme.
  • Maintain excellent levels of attendance and punctuality.
  • Attend regular training and development sessions with an assigned mentor.
  • Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education.
  • Ensure company policies and procedures such are understood and adhered to.

What training will the apprentice take and what qualification will the apprentice get at the end?

L2 Customer Service Practioner delivered at Hartlepool College of Further Education 

What is the expected career progression after this apprenticeship?

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are creating an environment that is driven by training and development and are committed to investing in the success of their employees.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Excellent Attitude


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

The role will also involve accurate : Data entry Absence/Attendance monitoring Internal call monitoring Customer feedback

About the employer

NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook. We have been part of global tech company NEC Corporation since January 2018.




Northgate House

Lynne Street


TS24 7BT

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Training provider



Nicola Gowland


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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