IT Helpdesk Technical Support Apprentice EAC NETWORK SOLUTIONS LTD
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 12 Aug 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday to Friday - either 8:30am-5:00pm or 9:00am-5:30pm.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
26 Aug 2022
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Date posted
14 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000065564
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Positions
1 available
What will the apprentice be doing?
- Support the other members of your team.
- Adhere to the core helpdesk processes, within your team.
- Provide first line technical support via telephone, email and remote access control.
- In line with Service Management Principles, provide a high level of customer service for all support queries.
- To take ownership of customer problems and be proactive when dealing with customers issues.
- To log and update all calls on the call logging system.
- Escalate more complex calls to an appropriate IT Support member.
- Liaise with external support partners, such as Vendors like Microsoft, Dell and Aerohive where necessary for any problems which cannot be resolved in-house.
- Assist other people within the organisation with the preparation of documentation such as a scope of work.
What training will the apprentice take and what qualification will the apprentice get at the end?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
What is the expected career progression after this apprenticeship?
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
EAC NETWORK SOLUTIONS LTD
Address
Dovetail House, Suite A
Wycombe Road
Stokenchurch
HP14 3RQ
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 12 Aug 2022