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IT Helpdesk Technical Support Apprentice EAC NETWORK SOLUTIONS LTD

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday - either 8:30am-5:00pm or 9:00am-5:30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    26 Aug 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000065564

  • Positions

    1 available

What will the apprentice be doing?

  • Support the other members of your team.
  • Adhere to the core helpdesk processes, within your team.
  • Provide first line technical support via telephone, email and remote access control.
  • In line with Service Management Principles, provide a high level of customer service for all support queries.
  • To take ownership of customer problems and be proactive when dealing with customers issues.
  • To log and update all calls on the call logging system.
  • Escalate more complex calls to an appropriate IT Support member.
  • Liaise with external support partners, such as Vendors like Microsoft, Dell and Aerohive where necessary for any problems which cannot be resolved in-house.
  • Assist other people within the organisation with the preparation of documentation such as a scope of work.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Self-motivated, Time management

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Founded fifteen years ago, EAC Network Solutions have built a solid reputation in Education, Charity and Commercial sectors for delivering tailored IT Solutions. We have also developed a sound reputation for planning, building and integrating BYOD solutions at a number of large and small schools. Our success is founded on a simple principal that each customer, and each solution needs to be investigated, quoted, planned and delivered based on it’s own success criteria. The same solution does not necessarily meet the requirements of all customers.

Employer

EAC NETWORK SOLUTIONS LTD

Address

Dovetail House, Suite A

Wycombe Road

Stokenchurch

HP14 3RQ

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2022