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IT Support Apprentice ABB LIMITED

Working as part of the IT Operations group to provide first line and helpdesk support to a manufacturing environment with users on and off site to ensure continued business operations. You will gain experience in both hardware and software solutions and become a key member of the team

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Thursday 8.30am – 5pm and Friday 8.30am – 3.45pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include, but not limited to;

  • Act as the first point of contact for IT issues for both on site and off site employees supporting user requests, ensuring response and resolution within standards and follow up of any open requests.
  • Logging and updating of support tickets through to final completion.
  • Provide PC Lifescycle support - Learn to install and configure Desktop PC and Laptop hardware in line with Company build policy, provide hardware and software support.
  • Configure and manage MFPs and printing solutions including large MFP devices, label printers and small laser printers.
  • Software installation and configuration.
  • Ensure that relevant security patches and software upgrades are applied.
  • End user training.
  • Assisting the European helpdesk function.

Other duties may have to be undertaken which will be determined by the Company, taking into account the current level of responsibilities, experience and capabilities including support to other sites.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information, Communication Technician apprenticeship standard.
  • Level 2 Maths and English functional skills if required.

What is the expected career progression after this apprenticeship?

  • Career progression over time
  • ABB also run an apprentice development program.  We have a lot of locations across the UK with apprentices.  The apprentices have the opportunity to network with each other, learn about other parts of the business and a particular favourite is a week away at an outward bound centre

Requirements and prospects

Desired skills and personal qualities

Positive attitude and energy, Keen to learn ICT Level 3, Take own initative, Team work, Strong problem solving skills, Adaptable and flexible, Experience of Microsoft office


GCSE or equivalent Maths & English (Grade A*-C/ 9-4) Essential
Other ICT Level 2 (Grade Pass) Desired

Things to consider

25 days annual leave plus bank holidays Excellent pension scheme (employer matches up to 10% contributions) We have a large selection of flexible benefits that employees can opt in to through salary sacrifice including buying holidays, cycle to work scheme, health cover, dental cover, gadget insurance

About the employer

For more than 130 years, ABB and its predecessor companies have set the pace for innovation in technologies to harvest energy, improve productivity, safeguard the environment, increase profits, and more. Our modern-day power and automation technologies are derived from the efforts of dozens of leading companies and thousands of talented individuals worldwide.




Wilford Road



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Training provider



Sandeep Beesla

Apprenticeship standard

Information communications technician

Level 3 (A level)

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