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Service Delivery Assistant Apprentice (Level 2 Facilities Services Operative) SEVERN TRENT WATER LIMITED

Our apprenticeships are a great way to earn & learn! As well as gaining a formal qualification through your apprenticeship, you’ll get a real job from day one and after your apprenticeship! Working on your own personal development, you’ll also make a lasting difference to our customers & communities, not just for now, but far into the future.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Sep 2022

Apprenticeship summary

  • Annual wage


    *25 days holiday + bank holidays *Annual bonus scheme based on company performance *Annual salary increases *Flexible benefits include: Buy/sell holiday, Pension scheme up to 15% employer contributions, discounted shares, 2 paid volunteering days

  • Working week

    A typical working week for this role is usually Monday to Friday 9am-5pm Total hours per week: 37 *Your apprenticeship will include block periods of training and study

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    26 Sep 2022

  • Date posted

    13 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Let's cut straight to it:

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.  

We have an amazing opportunity for someone to join our Facilities Management Team through a 12 month apprenticeship programme

  • What we're looking for:

Are you looking to start your career or possibly make a career change? Do you enjoy working in a constantly changing environment where no two days are the same? Are you naturally curious about how things work, like to think on your feet and not be stuck behind a desk all day? In this role you will be interacting with a variety of people within the business and genuinely like talking to people. You will be social and the organizer of your life (and maybe sometimes others too!) We are looking for someone who wants to learn, and is willing to roll up their sleeves and jump right in 

  • Let's tell you more:

You’ll be supported every step of the way, by your line manager and mentor. Working in our Facilities team, you’ll be key to helping us keep our operational sites and depots, safe, clean and operating effectively for all of our colleagues. You’ll get to learn all about effective space management, building infrastructure and maintenance, security as well as managing third party suppliers. You’ll work closely with our health & safety and resilience teams to ensure all our operational sites run smoothly and meet our high standards and develop a broad range of transferable skills within the business

What training will the apprentice take and what qualification will the apprentice get at the end?

Within our Facilities team you will complete this Level 2 Facilities Service Operative Apprenticeship, allowing you to develop the skills & experience required to become a Service Delivery Assistant. Your apprenticeship will also enable you to become a member of the Institute for Workplace and Facilities Management

You’ll combine on-the-job learning with formal, nationally recognised development training.
A Personal Development Plan will help drive your career progression, set, agreed & regularly reviewed with your line manager

What is the expected career progression after this apprenticeship?

At the end of your training, as long as you pass your end point assessment and have met your performance targets throughout your Apprenticeship, you will be offered an opportunity in a permanent role with us.
At the end of the programme you’ll take up a Service Delivery Assistant role, where you’ll get to make a real difference

  • How we'll reward and care for you in return:

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.  

Here’s some of our favourites: 

·         Annual bonus scheme of up to 15% of your annual salary, based on company performance

·         25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  

·         Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)

·         Sharesave – the chance to buy Severn Trent PLC shares at a discounted rate

·         Dedicated training and development with our ‘Academy’  

·         Electric vehicle scheme and retail offers

·         Family friendly policies  

·         Two volunteering days per year  

As if that isn’t enough, you’ll receive an annual salary increase whilst your on programme and you’ll also get an increase when you move into your first job. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental


Other Maths & English (Grade Functional skills Level 2) Desired

Things to consider

*Individuals without level 2 English & Maths will need to achieve this prior to completing the apprenticeship.

About the employer

Think of water and you probably think of us. We’re one of the largest regulated water companies across England and Wales. Severn Trent runs through the heart of the UK, providing essential services from the Bristol Channel to the Humber, & Shropshire to the East Midlands. Our teams are dedicated to maintaining the flow of water to and from our customers’ homes. We’re investing in our people and infrastructure, so everyone can tap into the wonderful water we provide well into the future.






DE21 7BE


New Talent Team

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Training provider


Apprenticeship standard

Facilities services operative

Level 2 (GCSE)

Employer's Application Instructions

Full details are included on the Severn Trent website, there are 3 key areas - Application, Online Assessment Exercises, Assessment Centre (Zoom) Applications are now open & may remain open longer than stated above, the expected start date of 26th September 2022 is subject to change. Please visit our website to apply. If successful in the online assessments, you will be in a pool of people to consider inviting to an assessment centre and will let you know after applications close

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Sep 2022