Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Assistant Roaming Expert

Apprentice Customer Service Assistant for a Mobile Roaming Solutions company based in Bamber Bridge. You will undertake your Level 2 Customer Service Practitioner qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday 9am - 5:30pm, 1 hour unpaid lunch break, maximum 37.5 hours per week

    Total hours per week: 37.50

  • Expected duration

    14 Weeks

  • Possible start date

    01 Sep 2022

  • Date posted

    13 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000065374

  • Positions

    2 available

What will the apprentice be doing?

•First line customer service, technical and fault support for all customers
•Deal with incoming emails and incoming calls and emails
•Arranging domestic and international courier collections
•Help to promote the company
•Additional ad hoc duties as and when required
•Excellent communication skills
•Self-motivated problem solver
•Enjoys working as part of a team
•Well presented, polite & tactful
•Be computer literate (knowledge of Word, Excel, Outlook)

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

THE
COMPANY MAY WISH TO INTERVIEW APPLICANTS BEFORE THE CLOSING DATE, RESULTING IN
THE VACANCY BEING FILLED BEFORE THE GIVEN DATE. .

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail

Qualifications

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

Monday - Friday 9am - 5:30pm / 1 hour unpaid lunch break / maximum 37.5 hours per week

About the employer

Established in 2012, and built on the values of offering the highest level of customer service and account management, whilst still focusing on reducing and keeping costs as low as possible. We see ourselves as an extension of our customers’ business and our role is quite simply to keep their mobile phone bill as low as possible.

Employer

Roaming Expert

Address

8, Sceptre Court , Sceptre Way

Bamber Bridge

Lancashire

PR5 6AW

You must have JavaScript enabled to view a map of the location


Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022