Apprentice Customer Care Support YU ENERGY LIMITED
This is fantastic opportunity for someone to work within one of the UK’s fastest growing Gas, Electricity and Water supplier. You will be assisting with inbound and outbound calls and emails as well as learning to develop relationships whilst providing excellent customer care.
Closing date: 22 Aug 2022
Apprenticeship summary
-
Annual wage
£12,000.00
-
Working week
Monday to Friday, 9.00am – 5.30pm 37.5 hours a week
Total hours per week: 37.5
-
Expected duration
21 Months
-
Possible start date
29 Aug 2022
-
Date posted
13 Jul 2022
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000065000
-
Positions
2 available
What will the apprentice be doing?
- Assisting with inbound & outbound telephone & email queries
- Learning to develop relationships whilst providing excellent customer care
- Developing skills to manage deadlines and stakeholder’s expectation
- Assisting with email allocation from inboxes and managing time
- Administration of Meter Readings in the billing system
- Identifying and resolving customer complains at point of contact
- Developing & Learning relationship skills with key stakeholders (Internal & External)
- Assisting with recording written information on systems
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship standard
Business administrator
Level 3 (A level)
What is the expected career progression after this apprenticeship?
Training and development opportunities
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Desired
Things to consider
About the employer
Employer
YU ENERGY LIMITED
Address
Cpk House Mellors Way
2 Horizon Place Nottingham Business Park
Nottingham
NG8 6PY
Training
Training provider
FUTURES ADVICE, SKILLS AND EMPLOYMENT LIMITED
Contact
Zoe Hayes
Zoe.hayes@futuresforbusiness.com
07518909567
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.