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Apprentice Customer Care Support YU ENERGY LIMITED

This is fantastic opportunity for someone to work within one of the UK’s fastest growing Gas, Electricity and Water supplier. You will be assisting with inbound and outbound calls and emails as well as learning to develop relationships whilst providing excellent customer care.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am – 5.30pm 37.5 hours a week

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    13 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

- Assisting with inbound & outbound telephone & email queries

- Learning to develop relationships whilst providing excellent customer care

- Developing skills to manage deadlines and stakeholder’s expectation

- Assisting with email allocation from inboxes and managing time

- Administration of Meter Readings in the billing system

- Identifying and resolving customer complains at point of contact

- Developing & Learning relationship skills with key stakeholders (Internal & External)

- Assisting with recording written information on systems


What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship standard
Business administrator
Level 3 (A level)

What is the expected career progression after this apprenticeship?

Training and development opportunities

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

22 days annual leave (increasing to 24 days after 1 years’ service) Bank holidays Training and development opportunities Employee perks and support Recognition and reward Competitive health benefits

About the employer

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.




Cpk House Mellors Way

2 Horizon Place Nottingham Business Park



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Training provider



Zoe Hayes


Apprenticeship standard

Business administrator

Level 3 (A level)

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