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Apprentice Customer Service & Showroom Assistant DUO LTD

As an independent kitchen, bathroom and bedroom retailer with a large showroom in Derby. Duo Kitchens & Bathrooms focus is on exceptional design and exemplary service and they are now looking for their next apprentice to support with providing exceptional customer service.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday, Wednesday, Thursday & Friday 9am - 5pm, Saturday 9am - 4pm with every Tuesday being your day off.

    Total hours per week: 36.5

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000064905

  • Positions

    1 available

What will the apprentice be doing?

Your main duties will include:

  • Greeting customers, showing them around the kitchen/bathroom/bedroom displays. 
  • Providing relevant brochures to customers
  • Coordinating deliveries using the goods in procedure.
  • Ensuring all deliveries are checked against the purchase order then labelled for the correct customers.
  • Contact suppliers to ensure delivery of goods happen on the correct dates. 
  • Chase suppliers regarding any items on back order to get accurate estimated delivery dates.
  • Register warranties for our customers using appropriate websites
  • Maintain the cleanliness of the showroom, report any damaged display doors etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 in Customer Service which will help start your career and give you an insight into the businesses processes and procedures. Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.

What is the expected career progression after this apprenticeship?

Opportunities within the sales team will be available for the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Patience, Trustworthy

Qualifications

GCSE or equivalent Maths & English (Grade Grade D/3 or above) Essential

About the employer

An independent kitchen, bathroom and bedroom retailer with a large showroom in Derby. Duo Kitchens & Bathrooms offers supply only or full turn-key projects. Our focus is on exceptional design and exemplary customer service.

Employer

DUO LTD

Address

15 JUBILEE PARKWAY

JUBILEE BUSINESS PARK

DERBY

DE21 4BJ

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Training

Training provider

DERBY BUSINESS COLLEGE LIMITED

Contact

Catherine Allman

cat@dbc-training.co.uk

07508821784

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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