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Apprentice Customer Service Adviser NFU Mutual

An ideal opportunity to kickstart a career in the Insurance Sector. The successful candidate will be working towards the Insurance Practitioner Level 3 with Babington.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


    Starting at £5.50 per hour and increasing as follows: Pass motor license - £6.5 per hour Pass home license - £7.5 per hour Upon completion, should a permanent position be offered, the starting salary would be £11 per hour (£21,450 per annum)

  • Working week

    Mon to Fri – 8.30am till 5.00pm with one hour for lunch (unpaid).

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an Apprentice Customer Service Adviser, you will play a key role in the success of an established and expanding local business;

  • Contribute to the smooth running of the office and ensuring our customers are at the heart of everything we do. 
  • Whilst in training you will provide administrative support to the team and at the same time will be working towards your product licensing. 
  • Answering the telephone and eventually handling enquiries, provide insurance quotations, undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude.

What training will the apprentice take and what qualification will the apprentice get at the end?

Insurance Practitioner Level 3

What is the expected career progression after this apprenticeship?

For the right candidate, a full time permanent position will be offered following successful completion of the apprenticeship scheme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills


GCSE or equivalent Maths and English (Grade Grade A-C/8-4) Essential
A Level or equivalent one or more business related subjects (Grade Grade A-C/8-4) Essential

Things to consider

PREFERABLE - A clean driving license and 2 “A” Levels. key Benefits: - No weekend work. - Starting at 31 days annual holiday entitlement (inclusive of Bank Holidays)

About the employer

Our team offer a combined service which means customers will have access to vast local knowledge, a wealth of experience and a commitment to providing high quality products and service. We currently offer a wide range of services and products for our personal insurance customers, as well as our farming and commercial clients – particularly those in the hospitality, food and drink manufacturing, retail, property and estates sectors.


NFU Mutual


Cromwell Road


CA11 7JW

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Training provider



Jamie Dobson

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

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