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Apprentice Operations Administrator Park Medical Centre

We are looking for an enthusiastic and diligent individual to join our friendly Operations Team in the role of Apprentice Administrator. The ideal candidate will be a good team player, with excellent communication and organisational skills, able to work under pressure in a busy environment and keen to provide a first-class service to patients.

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Closing date: 09 Jan 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday shifts between the hours of 8am - 6.30pm. Total hours per week: 37 hours a week

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    23 Jan 2023

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be required to undertake all aspects of medical administration and patient facing tasks including call handling, appointment management, audio typing, referrals and effective coding to patients’ medical records.

The role will include, but is not limited to the following duties:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Triaging and assigning all non-appointment related e-requests to the appropriate persons/teams
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • As required support clinical staff in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Processing incoming and outgoing mail in all formats
  • Actively signpost patients to the correct services both within practice, PCN and the wider care community

What training will the apprentice take and what qualification will the apprentice get at the end?

The Customer Service level 2 apprenticeship will be enhanced by the addition of medical modules relevant to the job role. In the main, training will be delivered in the workplace, there may be the occasional need to attend college.

What is the expected career progression after this apprenticeship?

Completion of this apprenticeship could lead to an Operations Administrator role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Team working, Non judgemental, Patience, Diligent, Flexible


GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

About the employer

GP Surgery


Park Medical Centre






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Training provider



Claire Garner

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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