Customer Service Practitioner Apprentice (Bikeability) VIA EAST MIDLANDS LIMITED
Support the operation and delivery of Road Safety services to reduce the incidence and severity of road traffic collisions.
Closing date: 08 Sep 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday - Friday Hours to be confirmed
Total hours per week: 37
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Expected duration
12 Months
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Possible start date
12 Sep 2022
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Date posted
12 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000064333
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Positions
1 available
What will the apprentice be doing?
- Manage all elements of your apprenticeship, (including tracking and achieving the 20% off the job element) in line with quality and timescale requirements to achieve the apprenticeship programme.
- Support the development of new education and training resources delivered to our customers to promote the reduction of road casualties.
- Supporting and delivering Bikeability training to national standards whilst co-ordinating with a co-trainer on site.
- Input and manage data to record Health & Safety information and staff performance levels to effectively manage frontline staff, ensuring accuracy of records and information.
- Undertake Health & Safety visits to Bikeability courses to ensure standards are met to maintain a consistent high-quality service.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Level 2
- Functional Skills Level 2 if required
What is the expected career progression after this apprenticeship?
The individual will off-board their apprenticeship into a full time, permanent role within the Bikeability Team. There may also be the potential for the individual to progress on to the level 3 Customer Service Apprenticeship after completion of the level 2 too.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Desired
About the employer
Employer
VIA EAST MIDLANDS LIMITED
Address
Via East Midlands Ltd
Bilsthorpe Highways Depot, Bilsthorpe Business Park
Eakring Road
NG22 8ST
Training
Training provider
SR APPRENTICESHIPS LIMITED
Contact
Louise Spring
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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