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Customer Service Practitioner Apprentice (Bikeability) VIA EAST MIDLANDS LIMITED

Support the operation and delivery of Road Safety services to reduce the incidence and severity of road traffic collisions.

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Closing date: 08 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Friday Hours to be confirmed

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000064333

  • Positions

    1 available

What will the apprentice be doing?

  • Manage all elements of your apprenticeship, (including tracking and achieving the 20% off the job element) in line with quality and timescale requirements to achieve the apprenticeship programme.
  • Support the development of new education and training resources delivered to our customers to promote the reduction of road casualties.  
  • Supporting and delivering Bikeability training to national standards whilst co-ordinating with a co-trainer on site.
  • Input and manage data to record Health & Safety information and staff performance levels to effectively manage frontline staff, ensuring accuracy of records and information.
  • Undertake Health & Safety visits to Bikeability courses to ensure standards are met to maintain a consistent high-quality service.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills Level 2 if required

What is the expected career progression after this apprenticeship?

The individual will off-board their apprenticeship into a full time, permanent role within the Bikeability Team. There may also be the potential for the individual to progress on to the level 3 Customer Service Apprenticeship after completion of the level 2 too.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Number skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Based in Nottinghamshire, with a multi-skilled local workforce and a range of highly trained staff at a few different locations throughout the county. Via East Midlands provides sustainable highways services for Nottinghamshire and across the wider East Midlands region. Our roles include highway maintenance, electrical works, mechanics, construction, forestry, road safety, civil engineering and much more. We combine a public-sector service ethos with a strong commercial focus, and we are passionate about innovation and creating and delivering sustainable solutions safely across Nottinghamshire and the wider East Midlands.

Employer

VIA EAST MIDLANDS LIMITED

Address

Via East Midlands Ltd

Bilsthorpe Highways Depot, Bilsthorpe Business Park

Eakring Road

NG22 8ST

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Louise Spring

Louise.Spring@sr-apprenticeships.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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