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074 Customer Service Apprenticeship Your Print Partner

Our clients based in Lincoln are looking to recruit 2 enthusiastic and keen individuals to join their team and complete a Customer Service Level 2 Apprenticeship with them. Your Print Partner.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm Occasional Saturdays may be required

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    11 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000064197

  • Positions

    2 available

What will the apprentice be doing?

- Managing all communication channels for the e-commerce department (emails, live chat, social media, website)

- Track and resolve customer requests

- Investigate and resolve customer complaints

- Maintain a database of customer information

- Escalate enquiries to the appropriate team, when necessary

- Checking product or service availability – ensuring all orders are delivered on time

- Assisting customers with registration or account creation (new client onboarding)

- Passing customer feedback onto the relevant team to improve the organisation’s offerings

-Establish productive and professional relationships with key personnel in assigned customer accounts

- Build and promote healthy, long-lasting customer relations by partnering with them

-To deliver excellent customer service to our client base

- Ensure all work is carried out to a high quality, is technically correct and is in line with Company and Client requirements

- Collaborate with our design and marketing departments to produce copy for advertisements or articles

- Liaise closely with the customers maintaining excellent stakeholder relationships

- Be flexible and willing to undertake work required

- The ability to work independently and use your own initiative

- Communicate, liaise, and negotiate internally with all necessary departments using appropriate methods to facilitate the development of profitable business and sustainable relationships

- To arrange and attend business meetings where necessary

- Attend any trade show / networking event / seminar according to the needs of the business

- Adhere to company policies, procedures and ensure that they are communicated and implemented

- Perform other duties as assigned

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service 

Functional Skills Maths if required

Functional Skills English if required 

What is the expected career progression after this apprenticeship?

Progression onto a Level 3 Qualification or full time role.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

Please note your apprenticeship will be delivered by one of our training officers at LAGAT College.

About the employer

Your Print Partner is one of the UK's largest fabric printing companies with decades of experience in exhibition stands for a wide variety of events.

Employer

Your Print Partner

Address

PYKE ROAD

LINCOLN

LN6 3QS

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Training

Training provider

LAGAT LIMITED

Contact

Laura Coleman

lcoleman@lagat.co.uk

01522 501300

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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