GOV.UK
074 Customer Service Apprenticeship Your Print Partner
Our clients based in Lincoln are looking to recruit 2 enthusiastic and keen individuals to join their team and complete a Customer Service Level 2 Apprenticeship with them. Your Print Partner.
Closing date: 31 Aug 2022
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday 9am - 5pm Occasional Saturdays may be required
Total hours per week: 37.5
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Expected duration
14 Months
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Possible start date
05 Sep 2022
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Date posted
11 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000064197
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Positions
2 available
What will the apprentice be doing?
- Managing all communication channels for the e-commerce department (emails, live chat, social media, website)
- Track and resolve customer requests
- Investigate and resolve customer complaints
- Maintain a database of customer information
- Escalate enquiries to the appropriate team, when necessary
- Checking product or service availability – ensuring all orders are delivered on time
- Assisting customers with registration or account creation (new client onboarding)
- Passing customer feedback onto the relevant team to improve the organisation’s offerings
-Establish productive and professional relationships with key personnel in assigned customer accounts
- Build and promote healthy, long-lasting customer relations by partnering with them
-To deliver excellent customer service to our client base
- Ensure all work is carried out to a high quality, is technically correct and is in line with Company and Client requirements
- Collaborate with our design and marketing departments to produce copy for advertisements or articles
- Liaise closely with the customers maintaining excellent stakeholder relationships
- Be flexible and willing to undertake work required
- The ability to work independently and use your own initiative
- Communicate, liaise, and negotiate internally with all necessary departments using appropriate methods to facilitate the development of profitable business and sustainable relationships
- To arrange and attend business meetings where necessary
- Attend any trade show / networking event / seminar according to the needs of the business
- Adhere to company policies, procedures and ensure that they are communicated and implemented
- Perform other duties as assigned
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service
Functional Skills Maths if required
Functional Skills English if required
What is the expected career progression after this apprenticeship?
Progression onto a Level 3 Qualification or full time role.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 or above) Desired
Things to consider
About the employer
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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