An exciting opportunity has arisen for an ambitious Customer Service Apprentice to join our team. The sky is the limit for the right person, and we encourage and support development.
Closing date: 31 Aug 2022
• 25 days holiday (rising to 30 days in line with length of service).
Total hours per week: 37.5
Possible start date
01 Sep 2022
11 Jul 2022
Level 2 (GCSE)
What will the apprentice be doing?
1.· Communicate with customers effectively via telephone, email and chat support.
2.· Contact customers due to renew, problem solving, customer success and resolving complaints.
3. · Process tickets via our helpdesk.
4. Process customer orders making sure devices and SIM cards are recorded correctly.
5. · Ship devices promptly to customers, accurately reflecting orders.
6. · General administration and processing tasks.
What training will the apprentice take and what qualification will the apprentice get at the end?
A level 2 Standard in Customer Service
Functional Skills in Maths and English if Required
Your Training will be a mix of online and face to face once a week.
Face to face will either be in our centres (to be confirmed)
What is the expected career progression after this apprenticeship?
A Career in the field of Customer Service
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade Grade C / 4) Desired
About the employer
JANCETT CHILDCARE & JACE TRAINING LIMITED
Customer service practitioner
Level 2 (GCSE)
Before you apply
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