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Customer Service Apprenticeship SAFERPET LTD

An exciting opportunity has arisen for an ambitious Customer Service Apprentice to join our team. The sky is the limit for the right person, and we encourage and support development.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,500.00

    • 25 days holiday (rising to 30 days in line with length of service).

  • Working week

    Monday to Friday 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    11 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000064195

  • Positions

    1 available

What will the apprentice be doing?

1.·       Communicate with customers effectively via telephone, email and chat support.  

2.·       Contact customers due to renew, problem solving, customer success and resolving complaints.

3. ·       Process tickets via our helpdesk.

4. Process customer orders making sure devices and SIM cards are recorded correctly.

5. ·       Ship devices promptly to customers, accurately reflecting orders.

6. ·       General administration and processing tasks.

What training will the apprentice take and what qualification will the apprentice get at the end?

A level 2 Standard in Customer Service

Functional Skills in Maths and English if Required

Your Training will be a mix of online and face to face once a week.

Face to face will either be in our centres (to be confirmed)

What is the expected career progression after this apprenticeship?

A Career in the field of Customer Service


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Patience, Flexible approach to Work, Calm under pressure

Qualifications

GCSE or equivalent English (Grade Grade C / 4) Desired
GCSE or equivalent Maths (Grade Grade C / 4) Desired

About the employer

We are a tech company within the Pet Industry, selling GPS tracker devices to the B2C market. Well funded, founded by a strong leadership team from entrepreneurial backgrounds, we have exciting growth plans and intend to aggressively market our product with ambitions to be the number one player in the UK within two years.

Employer

SAFERPET LTD

Address

REDHILL CHAMBERS

REDHILL

SURREY

RH1 1RJ

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Training

Training provider

JANCETT CHILDCARE & JACE TRAINING LIMITED

Contact

Sue Cornish

sue.cornish@jace-training.co.uk

02087738146

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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