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IT Support Analyst Apprentice (Calastone) Calastone

Estio Training have an exciting new opportunity for an IT Support Analyst with Calastone, a global fintech company based in London.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9:00am to 5:00pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    11 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide first line support on BAU and walk ups.
  • Basic administer the active directory as required.
  • Basic administer the O365 product suite ,exchange online, share point, AD Sync as required.
  • Ensure antivirus is up-to-date
  • To set up the hardware, software and telecoms for new users and be involved in orchestrating any desk moves.
  • To undertake user administration and housekeeping such as resetting passwords, creating documentation, patching devices etc.
  • Liaison with external parties when required.
  • End user device build out (Intune, ABM, JAMF)
  • To ensure the meeting and conference rooms are kept tidy without issue ensuring video conferencing endpoints and infrastructure cabling works are spot on every day.
  • Provide regular and reliable updates to the team leader on task progression and closure.
  • Assisting senior stakeholders.
  • Assisting users from other offices around the world.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • Level 3 national certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Highly professional, Excellent people skills, Self motivated, Ability to work under pressure, Knowledge of windows, Apple operating system skills


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Knowledge of ITIL will be beneficial. Good comprehension of current IT hardware technologies and software.

About the employer

Estio Training have an exciting new opportunity for an IT Support Analyst with Calastone, a global fintech company based in London.




Birchin Court

Birchin Lane




Tom Crossland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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