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IT support advisor apprentice LIGHTWAVERF TECHNOLOGY LIMITED

An exciting opportunity for someone with an interest in Tech products to gain experience as a Tech Support Agent within a fast growing industry as well as gaining an Information Communications Technician Apprenticeship with Babington. The successful candidate can benefit from quarterly pay increases and flexible working with room for progression

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


    £10,000 PER annum with £1,500 EVERY 3 MONTHS for 12 months BASED ON EXPECTED PERFORMANCE meaning the apprentice could be earning £16,000 in 12 months time.

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    18 Aug 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

As a technical support agent you will

  • Provide full system support through customer calls and Tickets/ emails to ensure a high level of customer satisfaction.
  • You will assist customers in troubleshooting and examining systems to identify technical issues and provide guidance on resolving them remotely with accessing remote tools.
  • To help other teams with tasks such as: Testing apps, Testing new products, Processing returns, Assisting logistic teams to manage customer orders.

You will be fully trained on all our smart products in order to provide a high level of customer service to each customer, and be able to resolve issues that come in to the helpdesk.



What training will the apprentice take and what qualification will the apprentice get at the end?

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship. In addition, the apprenticeship will be delivered primarily on our online platform, Babington Online and you will receive full support from our dedicated team of Training Advisors via workshops, webinars and regularly scheduled reviews, conducted by Skype and/or Phone.

Our Housing and Information Communications Technician Level Level 3 Programme consists of the following:

  • Information Communications Technician Level 3 Standard
  • Functional Skills in Literacy and Numeracy Level 2
  • End-point Assessment conducted by an external provider (Presentation or project, interview and knowledge test)
    The end-point assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the apprentice, and to allow them to assess to what extent the apprentice meets or exceeds the apprenticeship standard.

What is the expected career progression after this apprenticeship?

Lightwave has a history of employing and training apprentices successfully and many of our apprentices have progressed into more senior roles within the business following completion of their apprenticeships.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Quick learner, Adaptable, Technology minded


GCSE or equivalent Maths & English + 3 further subjects (Grade Grades A*-C (4-9)) Essential

Things to consider

Young person will have new Energy and perspective, they can develop the workforce and have early adoption and be more agile. Key benefits include a quarterly pay increase on the apprenticeship for candidates performing as expected in the role, the opportunity to work from home for part of the week (on completion of initial training period) and bonus and commission payments when identifying any sales leads.

About the employer

LightwaveRF is a pioneer of the smart home technology sector and developed the first internet enabled devices in 2008. The Company’s market leading proprietary Internet of Things (“IoT”) platform, together with its applications and connected devices, provides its customers with fully integrated remote control and monitoring of light, heat, power and security. Lightwave home automation system works with Apple Homekit, Alexa and Google Assistant and uses its own dedicated protocols (RF). Lightwave is a British brand that makes Light switches, power sockets, relays and heating products that can all be controlled from one app






B1 3AX

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Training provider



Aksa Munir


Apprenticeship standard

Information communications technician

Level 3 (A level)

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