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Medical Receptionist Apprentice Bounces Road Surgery

This post includes reception & customer Service duties i.e. handling the front reception desk, dealing with Patient’s queries, answering incoming calls & signpost them to right direction. Open mail & distribute as appropriate. Scan & file patient‘s Important documents on the clinical system. Performing all ad-hoc duties given by seniors.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Total hours per week: 30.00 Our working week is Monday-Friday from 08:00pm to 18:30 pm, we offer extended hours on Tuesday from 18:30-20:00. (Paid overtime can be offered if required)

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    02 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

 Duties include.

·        Managing patient requests in person, on the phone and via written communication

·        Booking, amending, rescheduling, and cancelling patient appointments

·        Distributing prescriptions

·        Action patient care follow- up arrangements as per clinicians’ instructions

·        Advising patients of chargeable services and processing payments

·        Providing patients with information about the Practice Services

·        General housekeeping of reception and waiting areas

·        Arranging transport and home visits

·        Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

·        Maintaining and updating the practice patient database.

·        Ensuring confidentiality and data protection is always observed.


What training will the apprentice take and what qualification will the apprentice get at the end?

You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at the GP Practice.

What is the expected career progression after this apprenticeship?

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical, Patience


GCSE or equivalent Maths & English (Grade 4 or above) Desired

About the employer

This is a busy GP Practice serving the local community. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do.


Bounces Road Surgery






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Training provider



Lilly Oliver-Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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