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IT Support Apprentice (MTech) MTech

Estio Training have an exciting new opportunity for an IT Support Apprentice with MTech, an IT company based in Headingley, Leeds.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answer Helpdesk calls and respond to client queries online or via Email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.
  • Provide support to junior staff with technical input.
  • Visit client sites to fix issues that cannot be fixed where appropriate.
  • Also visit client sites ad hoc, to build stronger relationships between MTech and their client base. 
  • Work toward Industry standard qualifications, through a structured learning program.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • Level 3 certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Excellent written English, Commitment, Interested in IT


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Have achieved industry-related qualifications. Communicate with and support teammates, customers, and suppliers in a professional manner. Demonstrate excellent English oral and written communications skills.

About the employer

MTech IT Solutions is an established and rapidly growing IT Support and consultancy firm, based in Headingley, Leeds, who support businesses and organisations across the country. Our clients include such prestigious names as Leeds Rugby, Yorkshire Cricket, Springfield Healthcare, The URM Group and Proper Music.




St Michaels Mews , St Michael's Road





Lois Sharland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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