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Apprentice Receptionist - Chester Road Surgery CHESTER SURGERY

Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone

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Closing date: 02 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 6.00pm (one hour lunch break)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063769

  • Positions

    1 available

What will the apprentice be doing?

Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Senior receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Providing clerical assistance to Practice and other staff as required from time to time, including data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Keeping the waiting area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Dealing with delegated administration tasks
  • Dealing with payments from patients
  • Scanning
  • Data input and emailing of referral forms

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 Standard

Training will be all at Employers Premises

What is the expected career progression after this apprenticeship?

The possibility of full time employment on the successful completion of the apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Flexible, Ability to work to deadlines

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

Things to consider

You will spend most of your time at a PC, on the telephone and speaking with colleagues and patients

About the employer

NHS Sunderland Clinical Commissioning Group (CCG) is the statutory health body responsible for the planning and buying of local NHS care and services to meet the needs of the local community. The team that the position is available in is the Medicines Optimisation team. The team aim to improve the quality of patient care, while decreasing medicines cost, resulting in overall optimised healthcare. The CCG employers over 70 employees, located at Pemberton House, Colima Avenue, Sunderland.

Employer

CHESTER SURGERY

Address

215 CHESTER ROAD

SUNDERLAND

SR4 7TU

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Business administrator

Level 3 (A level)


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