Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Hyundai Service Advisor Apprentice - West Byfleet T W White And Sons Limited

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

Sign in to apply

Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Min 20 days holidays + 8 bank holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am - 5:00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000063747

  • Positions

    1 available

What will the apprentice be doing?

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

T W White and Sons are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

· Nationally recognised qualifications IMI level 2

· Certificate in Customer Service for the Automotive Industry

· ATA Accreditation Customer Service Advisor

· Certified Hyundai courses

· Regular in dealer review and assessment visits

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths/English (Grade 4/C or above) Essential
GCSE or equivalent ICT (Grade 4/C or above) Desired

Things to consider

The current National Minimum Wage (NMW) rate for apprentices is £4.81 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions. Reality Check: The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks.

About the employer

We have represented Hyundai since 1994 In 2013 we moved our aftersales facility to a much bigger more capable purpose built workshop in Byfleet. Although we no longer sell new Hyundai, we are still an Authorised repairer for Hyundai. Our aftersales facility is kitted out with the latest technology, and in addition to Hyundai, is an authorised aftersales facility for Mazda and Kia.

Employer

T W White And Sons Limited

Address

AFTERSALES CENTRE

19 Wintersells Road

Byfleet

KT14 7LF

You must have JavaScript enabled to view a map of the location


Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.