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Sales Support Administrator Apprentice Lifestyle & Mobility

We at Lifestyle & Mobility are searching for a bright, upbeat individual to join our existing staff in our Basildon store. Your responsibilities will involve supporting the daily operations of the sales team in an administrative capacity as a key member of the team.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,100.00

  • Working week

    Tuesday to Friday 09:00am-5:00pm and Saturdays 10:00am to 3:30pm. Includes half hour unpaid lunch. This role will include Saturday work.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    08 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063680

  • Positions

    1 available

What will the apprentice be doing?

You will be front of house- the heart of our business and supports all elements of the customer service journey. This is an energetic role that has in house training and senior support with progression for those who want and have the ability for it.

Your responsibilities will include:

  • Answering telephone calls
  • Making telephone calls
  • Contacting customers where required
  • Assisting and advising customers to find the most suitable product to meet their needs
  • Making bookings for colleagues to carry out assessments in customers’ homes
  • Accurately handling cash, cheques and credit / debit cards.
    Arranging delivery of products to customers’ homes
  • Be involved in stock control
  • Deal with customer queries
  • Replying to emails & messages
  • Managing collections/deliveries with our own drivers
  • Managing services/repairs with our engineers
  • Dealing with walk-in customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd.

All training will be carried out within the workplace during working hours.

Business Administrator Apprenticeship Standard Level 3.

Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent).

Full training will be given leading to a recognised Business Administrator Apprenticeship Standard.

What is the expected career progression after this apprenticeship?

There is an opportunity for the candidate to progress through the company after successful completion of the apprenticeship programme, however, this is not guaranteed and will be dependent on performance throughout the programme. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience, Interpersonal skills, Good telephone manner, Good time management, Confident, People person, Motivated, Flexible and reliable, Professionalism, Keen to learn, Well Presented, Excellent work ethic, Sales orientated

Qualifications

GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired

Things to consider

We are looking for someone bright and cheerful to complement our current team. For our clientele, you will need to have both patience and compassion. This is your opportunity to tell the employer about you, your strengths and make them WANT to interview you! Poor grammar and spelling could result in the employer rejecting your application.

About the employer

Lifestyle & Mobility is a mobility company based in Essex. We aim to offer quality equipment at low prices with the best possible level of service. We stock hundreds of mobility aids and products to help make peoples life easier whether they have restricted movement, are disabled or elderly. Many of our products help with everyday chores such as cooking, dressing and bathing mobility aids.

Employer

Lifestyle & Mobility

Address

45-49 MARKET SQUARE

BASILDON

ESSEX

SS14 1DE

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Contact

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

Apprenticeship standard

Business administrator

Level 3 (A level)


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