IT Support Apprentice ARK SCHOOLS
To work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Closing date: 11 Aug 2022
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday-Friday - times to be confirmed
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
01 Sep 2022
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Date posted
12 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000063638
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Positions
1 available
What will the apprentice be doing?
- Assess incoming incidents and prioritise work according to timescales and processes.
- Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
- Carry out technical investigation support calls and escalate to the local technical team where issues require escalation.
- Maintain spare IT stock, warranties and software licences in accordance with the asset register.
- Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
- Produce formal damage reports as per the damage report process.
- Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
- Provide assistance in coordinating the testing and installation of new 3rd party software or services.
- Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the school.
- Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
- Provide additional support to end users as required
What training will the apprentice take and what qualification will the apprentice get at the end?
Firebrand is the leader in Accelerated Learning and has grown to become a global business with training centres around the world. Since its inception in 2001 the company has grown at an incredible rate; more than 30,000 students have now gained IT and project management certifications through our unique Accelerated Learning methodology. We are a Microsoft Gold training partner and all our apprenticeship courses have been developed in conjunction with Microsoft and the courses are regularly monitored by the Government, Microsoft and City & Guilds. You will attend our residential training centre to complete your training and you will achieve a Level 3 Information Communication Technician qualification. Full list of qualifications can be found here - https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
What is the expected career progression after this apprenticeship?
Further progression into Junior Tech and/or Onsite Tech
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
ARK SCHOOLS
Address
Ark School
Park Avenue
Hastings
TN34 2PG
Training
Training provider
FIREBRAND TRAINING LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
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