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Administration Apprentice in Adult Learning Craven College

To support the Adult Learning team with the day to day administration of all adult learning delivery. To support with delivering a professional customer focussed service with positive promotion of the college.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 4.30pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide high quality general administrative support, including word processing, spreadsheets, databases, photocopying, filing and record keeping;
  • To support the administration of all part time adult courses, including telephone and email enquiries, enrolments, course paperwork, feedback and certificates.
  • To provide full and current information and advice to all customers and other contacts in a clear and professional manner, focussing on delivering quality customer service at all times and promote the services and facilities of the College in a positive manner;
  • To provide effective and professional communications with students by letter, email and phone;
  • To liaise with cross-college staff, customers, employers and outside agencies as required;
  • Using management information systems to process and gather data for reporting purposes;
  • To assist in the monitoring and tracking of learner performance and progress towards achievement, raising any issues with Adult Learning team colleagues;
  • To support with marketing of courses and sharing successes through social media campaigns;
  • To support wider project administration as directed by the team;
  • To organise day-to-day work activities in order to meet pre-determined deadlines;
  • To participate in regular team meetings and personally contribute to the development and promotion of the College;
  • To work safely adhering to the College’s Health and Safety policy and procedures;
  • You will be expected to be fully conversant with and implement the College’s range of safeguarding policies and procedures, to ensure the health, safety and welfare of all learners
    and staff;
  • To work flexibly and effectively as part of the team;
  • To participate in the College’s Appraisal scheme and undergo further professional
    development in line with the needs of the College;
  • Any other duties commensurate with grade and status as may reasonably be requested.

What training will the apprentice take and what qualification will the apprentice get at the end?

This is an Advanced Apprenticeship in Business Administration (Level 3).

It will involve a combination of on and off the job training in the workplace.

You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside weekly college attendance in Skipton.

After 18 months you will be entered to undertake an End Point Assessment, to complete your Apprenticeship.  

The End Point Assessment will comprise of a Project, a Knowledge Test, and a Presentation/Interview with the assessor.

More information on course content and assessment methods will be discussed at interview.

What is the expected career progression after this apprenticeship?

Follow completion of the apprenticeship, you will get the chance to apply for opportunities within the college. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Interest in Administration, Ability to study Level 3, Enthusiasm to learn, Pleasant telephone manner, Good interpersonal skills, Positive can-do attitude, Flexibility, Follow college procedures


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential

About the employer

This is a fabulous opportunity to work as part of a busy team supporting administrative process for the Colleges adult education offer. Craven College delivers a wide range of part-time courses for adults across multiple sites and within the community. These range from funded skills development provision to full cost hobby courses.


Craven College


Airville Campus

Gargrave Road


BD23 1US

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Training provider



Sarah Haworth

01756 693681

Apprenticeship standard

Business administrator

Level 3 (A level)

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