Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Support Apprentice (Gray Dawes Group) Gray Dawes Group

Estio Training have an exciting new opportunity for an IT Support Apprentice with the Gray Dawes Group based in Colchester.

Sign in to apply

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,500.00

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063512

  • Positions

    1 available

What will the apprentice be doing?

  • Expected to cover IT Support to both 1st and 2nd line levels.
  • Installing and configuring hardware and software components to ensure maximum performance.
  • Troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Upgrades to software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations of new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Creating and maintaining technical documentation.
  • Helping with IT projects when required.
  • Administration within the Office365 portal.
  • Supporting company mobile devices.
  • Working within company policies and procedures.
  • Asset management.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Good written skills, Working independently, Work in a team

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

We are a corporate travel agency offering our clients all aspects of corporate travel, from flights, car hire, hotels, meetings and events etc. We book and manage their travel requirements and provide full management information to the client for them to be able to look after their travel spend. We have offices in Colchester (Head Office), London, Leamington Spa and Manchester and still growing.

Employer

Gray Dawes Group

Address

The Octagon, 27 Middleborough

Colchester

Essex

CO1 1RA

Contact

Jessica Hargraves

jessica.hargraves@estio.co.uk

0113 3500 333

You must have JavaScript enabled to view a map of the location

Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.