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ICT Consultant Apprentice TURN IT ON LTD

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    08:00 - 16:30 Monday - Friday

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063503

  • Positions

    1 available

What will the apprentice be doing?

Customer service:

  • Provide excellent communication to the school
  • Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service.
  • Requesting, follow up and closing quotes with adequate description and detail.
  • Keeping areas of work and responsibility clean, tidy and organised.
  • Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines.
  • Be prepared to work with young children.
  • Be prepared to assist with occasional lifting of equipment during installations.

Technical Responsibilities:

  • Desktop & Applications Support / Server & Network Support / Configuration & Installation
  • Learn to maintain an up-to-date and accurate database of school hardware and software.
  • Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
  • Learn to effectively operate a range of mobile devices including phones, laptops, and Chromebooks and i-Pad’s.
  • Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Learn the importance of disaster recovery and how a disaster recovery plan works and support manager to maintain this.
  • Assist in the deployment of computer hardware and software around the school.
  • Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales.
  • Assist teaching staff with learning activities, ensuring pupils adhere to H&S regulations and instructions.

Quality Management:

  • Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers.
  • Customer relations/satisfaction e.g., customer feedback
  • Ensure any non-conformances are reported (for any mistakes or complaints etc.)

General:

  • Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines.
  • Ensure excellent communication with schools, manager, and other team members.
  • Work effectively with Team Manager to update progress, ensure best use of weekly hours and resolve or escalate any ongoing issues.
  • Complete timesheet accurately and on time via the RTS system or RTS App.
  • Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities.
  • Work safely and in accordance with the company’s health & safety policy and procedures and to be aware of your health & safety responsibilities within your team
  • Complete ad hoc tasks as and when required to meet the needs of the business

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Employer

TURN IT ON LTD

Address

Garden Walk

Royston

Hertfordshire

SG8 7JH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022