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IT Service Desk Apprentice COMANCHE (UK) LTD

As a Service Desk Apprentice, you will be a proactive, analytical and technology driven individual supporting a growing team and providing support to customers, end-users and internal communications teams.

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Closing date: 06 Sep 2022

Apprenticeship summary

  • Annual wage

    £11,440.00

  • Working week

    Monday to Friday 9am-until 5.30pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    07 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063456

  • Positions

    2 available

What will the apprentice be doing?

  • You will be responsible for the day-to-day support on the Service Desk ticketing system.
  • You will also be providing quality customer service across the service desk, ensuring calls are responded to within a timely manner and managing issues through to resolution.
  • This will involve incident investigation, incident escalation and responding to customer queries.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION

 

On programme Training:

o   Level 3 Information Communication Technician Apprenticeship Standard

o   Level 2 Functional Skills in maths and English

o   Institute of Apprenticeship Certificate

 

End-Point Assessment (EPA)

o   Summative portfolio

What is the expected career progression after this apprenticeship?

To be discussed at the end of apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade A* to C /9 to 4) Desired

About the employer

Managed IT Service Provider

Employer

COMANCHE (UK) LTD

Address

UNIT 42 IO CENTRE

ARMSTRONG ROAD

WOOLWICH

SE18 6RS

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Training

Training provider

LONDON SOUTH EAST COLLEGES

Contact

Hima Bindu Challa

himabindu.challa@lsec.ac.uk

+447494154392

Apprenticeship standard

Information communications technician

Level 3 (A level)


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