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The role of the apprentice involves being front line support to the staff and students of CFS Academy, answering queries via phone, email and face to face.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


    £9,254.44 - £13,140.92 per annum.

  • Working week

    Details to be confirmed.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

IT Resource Provision:

To take responsibility for the successful delivery of hardware-related tasks:

  • Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
  • Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
  • Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
  • Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, to resolve faults speedily
  • Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
  • Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
  • Support staff and students with the virtual server environments and online systems including O365


To take responsibility for the successful delivery of software-related tasks:

  • Installation, configuration of new/upgraded software
  • Produce user guides and offer training and ad-hoc instruction to staff users
  • On-going software monitoring and maintenance e.g. internal internet filtering software


ICT Support:

  • To maintain a logging system for support requests from staff/pupils
  • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
  • To ensure technical assistance is provided at extra-curricular events
  • Manage printing resources across the Academy
  • Create new user accounts and assign appropriate permissions
  • Assign staff and pupil passwords
  • Provide support to the Academy in its use of media, from recording classes and events
  • Maintain inventories, asset and security mark ICT equipment
  • Support evening events at the Academy
  • Ensure all desktops, laptops, visualisers and projectors are working and well maintained
  • Carry out daily audit checks on equipment ensuring whole school is completed weekly


As well as:

  • Keeping the recording of IT requests on the Helpdesk system, booking IT equipment and classrooms on the booking calendars and issuing equipment as required. 


The role also involves supporting the Network Manager with the administration of the IT Support Department.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Colonel Frank Seely Academy is a very successful Academy offering secondary education, rated as Good by Ofsted. CFS has a supportive working environment where you will be part of a team focused on giving children the best possible start in life. CFS Academy is part of the Redhill Multi Academy Trust.




Flatts Lane



NG14 6JZ

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today