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IT Support Apprentice ASSURED DIGITAL TECHNOLOGIES LIMITED

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday – Friday, Flexi Shift, 8 hours between 7.30am – 5.30pm (1 hour lunch)

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    26 Aug 2022

  • Date posted

    11 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063414

  • Positions

    1 available

What will the apprentice be doing?

  • The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
  • Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
  • Recognising when a call is urgent and escalate accordingly
  • Carrying out configuration and testing of new kit prior to install at customer site 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

Move to IT Support Engineer – or if the Apprentice shows a keen interest in other areas of the Company, we are always looking for more people – IE software development, Web Development etc.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Good telephone manner, Adaptable

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company.  The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government, Public Sector and Private Sector/Commercial organisations.  We provide a range of services from Managed IT to Software Development and have over 30 years’ experience.

Employer

ASSURED DIGITAL TECHNOLOGIES LIMITED

Address

The Quorum

Bond Street

Bristol

BS1 3AE

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2022