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The role of IT Support Apprentice will involve working through issues logged and updating clients on the progress of their support requests whilst working to strict SLA’s.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Details to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Aug 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Logging client support requests and ensuring call backs are made
  • Provide 1st line on-site and remote support for multiple technologies
  • Fact find and troubleshoot logged faults 
  • Provide support for hardware and software including network, server and desktop equipment and cloud technologies
    Managing incidents to resolution and within service level agreements, ensuring we maintain a high level of customer service
  • Assist 2nd/3rd line support staff with new system/equipment installations both in our Tech Centre and at client sites
    48 hour follow up calls to ensure customer satisfaction 

As well as:

  • Establish and maintain effective working relationships with co-workers, supervisors and all clients 
  • Follow and adhere to the requirements of our Integrated Management system ensuring compliance to ISO certifications
  • Communicate & provide information by relevant methods internally & externally to assist and enable organisational operations & effective service
  • Pursue Personal Development of skill& knowledge necessary for the effective performance of role
  • Maintain regular & consistent professional attendance, punctuality, personal appearance & adherence to relevant health & safety procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Time management


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Established in 2005, Concept IT is an award-winning, privately owned business providing fully managed IT services, support, and cloud solutions to SMEs across the North East of England. You’ll be joining one of only a few managed service providers operating in accordance with ISO9001, ISO27001, ISO22301, and ISO20000. This enables us to provide world-class services to our clients by documenting our work, exceeding our SLAs and delivering exceptional quality through our processes. We support our clients with a variety of leading software and hardware solutions. In terms of software, as a Microsoft Silver Partner, we primarily provide support with Microsoft products, however, we also provide support for Sage, Adobe, Apple and Android mobile OS, as well as network printing and back[1]up technologies. In relation to hardware we focus on HP, HP Enterprise, Aruba, Cisco, and Meraki products, in addition to setting up firewalls, network switches and servers, and leased line connectivity.








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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Aug 2022