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This is an exciting opportunity for a Customer Service Apprentice to undertake a range of tasks. The position will be situated in the main Dorchester Post Office. Throughout the apprenticeship, the Customer Service Apprentice will learn all about posting, handling cash, DVLA process, Passport Applications and Travel Money.

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Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9am to 5pm. There may be a requirement for Saturday working on 09:30am to 12:30pm on a rota system.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assist clients will all aspects of posting
  • Handle and process large amounts of cash as the Post Office processes large amounts of banking for most high street banks. 
  • Assist customers in completing passport applications, driver licencing applications, international driving permits and foreign exchange.

What training will the apprentice take and what qualification will the apprentice get at the end?

The Customer Service Apprentice will work towards a L2 Customer Service qualification via Weymouth College and will at the same time have formal training delivered by Dorchester Post Office.

What is the expected career progression after this apprenticeship?

Prospect of progression to a higher level apprenticeship qualification and to progress within the business. Prospect of a permanent position for the right candidate on completion of the Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Dorchester Post Office are a large Post Office in the heart of Dorchester run by a friendly team of who are able to help with your mailing, travel and banking requirements. We are also able to provide and help with licensing and identification applications.




Inside Dorchester Post Office

Trinity Street



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Training provider



David Prince

01305 264171

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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