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IT Service Desk Analyst Apprentice CDW LIMITED

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Details to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    04 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000063072

  • Positions

    7 available

What will the apprentice be doing?

  • Proactively keeping Customers informed, via telephone and/or email, on incident or request status and progress.
  • Updating incidents and managing them through our system, within the SLA (service level agreement).
  • Escalating tickets to the relevant teams as and when necessary.
  • Adhering to Major Incident Management procedures.
  • Adapting and keeping up to date with processes and procedures.
  • Proactively maintain and develop customer and technical knowledge.
  • Identify and escalate potential service issues, or opportunities for improvement. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

This role will be on a 6-month probationary period, thereafter pending successful completion, will lead to a permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Interpersonal skills, Microsoft Office

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

CDW is a global and diverse employer with an extensive range of customers and technologies to support. Working within the vibrant, fast paced Service Desk, there is no such thing as a typical day. Each customer requires excellent customer service, and everyone has a responsibility to ensure any incident is resolved as quickly and efficiently as possible.

Employer

CDW LIMITED

Address

1 Cyrus Way

Cygnet Park

Peterborough

PE7 8HP

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022