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Customer Service Advisor Apprentice FIRSTSOURCE SOLUTIONS UK LIMITED

Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Firstsource are recruiting for a hardworking, dedicated apprentice to work as a Level 2 Customer Service Advisor.

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Closing date: 01 Nov 2022

Apprenticeship summary

  • Annual wage

    £16,640.00

    0-6 month £8 per hour, 6 – 12 months £8.50 per hour, 12 + £9.00 per hours (after apprenticeship it will be normal rates of pay)

  • Working week

    40 hours per week - between 8:00am and 7:00pm Monday to Friday

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    10 Nov 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000063026

  • Positions

    1 available

What will the apprentice be doing?

·We’re a 7-day operation with flexible working hours typically between 7am and 11pm. . 

·You’ll take calls from customers with queries on their bank accounts, taking ownership to resolve them at first point of contact or escalating as required. 

·You’ll deliver a great customer experience which will be measured by customer satisfaction (NPS), and you’ll work as a team to achieve collective quality targets. 

·Support your peers & team by sharing your experience and successes

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner which will be 1 day, dayrelease at college  

What is the expected career progression after this apprenticeship?

Permanent position if successfully achieve Apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or Above) Essential

About the employer

Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors

Employer

FIRSTSOURCE SOLUTIONS UK LIMITED

Address

Centre Square

Middlesbrough

TS1 2AZ

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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