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IT Apprentice - Desktop support Close Brothers Vehicle Hire Limited

A rare and exciting opportunity to join the CBVH IT team in a IT Apprentice - Desktop support (1st line) role. With training from your mentor you'll become responsible for the smooth administration for Supporting desktop and mobile infrastructures.

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Closing date: 02 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday: 9.00 am - 5.00 pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role of IT Apprentice - Desktop Support Engineer will consist of being a first point of contact for customers who require IT support.

This position is extremely varied, but also very hands-on, suited to someone who enjoys fixing things and finding solutions to problems that may arise. You will assist with the troubleshooting hardware and software issues, upgrading, Installing, and maintaining computer peripherals.

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communications Technician Level 3 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

Initially this role will be a pivotal role reporting directly to the IT Systems and Process Coordinator.  Providing 1st line support both in person and over the telephone. The role will progress to investigating, implementing and maintaining end user device components and systems. Ensuring that IT hardware all operates effectively, and that all software is up to date and relevant.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential

Things to consider

Where we do not ask for or expect a vast knowledge of IT due to the nature of the position, there are a few prerequisites that we require you to satisfy in order to be considered: • A basic understanding of using and troubleshooting Microsoft Windows – e.g. Installing software, setting up user accounts, connecting the device to a network, resolving common issues, setting up outlook profiles etc. • A basic understanding of how the internet works and manipulating network settings from within windows e.g. Knowing what is required to connect to the internet, settings static IP addresses • Experience in resolving IT based issues be it issues with your home internet, personal laptop or installing printers for friends and family. • Hardware knowledge – you should be able to identify all internal components of a computer or laptops and should be comfortable replacing parts. • It is imperative that you are comfortable using the Microsoft office suite consisting of Word, Excel, PowerPoint, Outlook • An understanding of why security is so important in this sector and some ideas on how to implement it. Public transport is limited to this site and therefore you need to be able to ensure that you can travel to and from work each day to ensure reliable and timely attendance. There is free onsite parking available

About the employer

Our services as a business completely independent of any manufacturer or their finance house, we are able to offer a totally impartial service to our clients including SMEs, PLC Blue Chips and regional own account operators. Our team are experts in the transport and services sector will be able to offer you our wide range of products. Our services range from the provision of a single vehicle for a day’s rentals, to a complete range of contract hire and fleet management packages


Close Brothers Vehicle Hire Limited


Stanton Works

Lows Lane



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Training provider



Olivia Roberts

01246 500500

Apprenticeship standard

Information communications technician

Level 3 (A level)

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