Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Support Apprentice COMPUTER SERVICE CENTRE LTD

We're looking for an enthusiastic and motivated individual to complete an Information Communication Technician Apprenticeship. You will be working in a busy outsourced IT support department with years of experience around you to guide you through your journey. You will be exposed to an array of hardware and software to troubleshoot and learn.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

    £14,000 - £18,000

  • Working week

    Monday – Friday 08:30 – 17:30 with a 1-hour lunch Break - Office Based.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000062952

  • Positions

    2 available

What will the apprentice be doing?

You will be expected but not limited to do the following; 

  • Raising cases from emails received to the department from our customers
  • Raising cases from our proactive monitoring system
  • Creating and Maintaining our knowledge-based articles
  • Completing administrative cases for customers with assistance from colleagues
  • Assisting colleagues with their cases to liaise with customers and implement technical fixes
  • Office administrative tasks
  • Good communication skills and good team player
  • An interest in IT and technology in general
  • Knowledge of Microsoft Operating Systems and Applications
  • Customer Service Experience
  • Accuracy and attention to detail
  • An ability to work to deadlines

 

What training will the apprentice take and what qualification will the apprentice get at the end?

 Standard – Information communications technician / Institute for Apprenticeships and Technical Education

Assessment Plan - st0973_information-communication-technician_l3_ap-for-publication_130521.pdf (instituteforapprenticeships.org)

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required.  This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs.  We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course. 

Resources for this standard include hundreds of hours of selected video content through LinkedIn Learning and Cisco Network Academy and online courses with supporting materials.

Skills learnt include:

Deal with colleagues and customers
Operate securely across platforms
Add mobile devices to networks
Analyse and communicate data
Apply structured techniques to problems
Optimise performance of hardware, software and networks
Manage workflow

To support the learners’ knowledge we also deliver the following training courses alongside the apprenticeship:

  • Cisco IT Essentials
  • Cisco Cybersecurity Essentials   
  • Cisco Networking Essentials

Evidence collected will cover knowledge, skills and behaviours and helps the learner build the experience and portfolios they need to successfully complete their apprenticeship. 

Towards the end of the apprenticeship, apprentices will follow one of three Option pathways, to allow them to further develop their skills in a distinct IT area:

  • Support Technician
  • Network Technician
  • Digital Communications Technician

We also give the learners mock synoptic projects and EPA interviews to ensure they are ready for the End Point Assessment and know precisely what to expect at all points in the process.

The EPA itself includes:

  • Professional Discussion underpinned by Portfolio – structured interview.
  • Project Report with Questioning – work-based project report

This apprenticeship will allow learners the opportunity to become skilled and qualified IT technicians who will be able to utilise a wide range of digital tools and resources.

What is the expected career progression after this apprenticeship?

At the end of the apprenticeship, you have the possibility of being taken on as a permanent full-time employee as 1st Line Support Technician.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Interest in IT or Technology, Knowledge of Microsoft, Customer Service Experience, Time Management

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Information Technology (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Computer Service Centre was established in January 1997 by Christopher Cooper and Jeremy Clarke, specialising in IT solutions, services and support. Over the years our core focus of providing enterprise class IT solutions to businesses locally and nationally has continued whilst our offering has grown to include software development and consultancy services to our many clients. Our skilled and experienced staff, supported by our purpose built Data Centre and robust state of the art network, allows us to offer a "full circle" service to our clients across all our departments. We are committed to supplying, installing and supporting robust computer systems, servers, networks, site-to-site links and core Microsoft and Linux products alongside bespoke software solutions that are planned and developed using best practice methodologies to ensure the highest levels of quality. Offering a premium, but cost effective service, we only install products and software which we have tried, tested and believe in. Brands specified include Dell, Hewlett Packard, Sony, WatchGuard, Symantec and Microsoft. We don't aim to be the biggest, but we do aim to be the best at what we do. To support this, we have been ISO 9001:2000 registered since 2000, Microsoft Certified Partners since 2002 and Investors in People since 2005. In January 2008, we were awarded Microsoft Gold Certified Partner Status which underlines our ongoing determination to offer exceptional service and solutions. Recently we achieved the gold standard in information security by attaining ISO 27001:2005 which was successfully implemented throughout 2012.

Employer

COMPUTER SERVICE CENTRE LTD

Address

19 MERIDIAN WAY

MERIDIAN BUSINESS PARK

NORWICH

NR7 0TA

You must have JavaScript enabled to view a map of the location


Training

Training provider

GINGER NUT MEDIA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022