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IT Support Technician Apprentice (Hardy Fisher) Hardy Fisher

Estio Training have an exciting new opportunity for an Infrastructure Technician with Hardy Fisher, a Data Company based in Leeds.

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Closing date: today

Apprenticeship summary

  • Annual wage


    Will be £6 per hour

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Providing technical support, answering queries and maintaining a high degree of service.
  • Taking ownership of user problems and be proactive when dealing with user issues.
  • Logging of all calls and maintain full documentation adhering processes.
  • Responding to queries from clients and helping them resolve any hardware or software issues.
  • Adhering to processes and making sure all problems are logged.
  • Allocating more complex service issues to the relevant members of staff and arranging any external technical support where problems may not be able to be resolved in house.
  • To ensure adequate arrangements are in place for the security of data, systems and hardware.
  • To respond without delay to clients IT needs and issues
  • To successfully complete relevant college training and demonstrate a commitment to continuous development.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • Level 3 certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Customer care skills, Team working, Good time management, Excellent telephone manner, Willing to work on your own, Honest, Strong work ethic


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Located near the Leeds city centre, our purpose-built Data Centre provides advanced, flexible and compliant infrastructure to protect clients’ IT environment. With a combination of technology, support and security resources, our facility offers enhanced physical security, on-site Disaster and workplace recovery, managed IT and 24/7 help desk support.


Hardy Fisher


Cornelius House

Geldard Close


LS12 6DS


Stephanie Mallinson

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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