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Administration & Customer Service Apprentice FOR YOU SOCIAL CARE LTD

This is an exciting opportunity to work for For You Social Care undertaking varied duties. You will be working with a hardworking and friendly team.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Salary can be negotiated dependent on experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9:00AM - 5:00PM

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000062634

  • Positions

    1 available

What will the apprentice be doing?

You will undertake varied duties during your apprenticeship.

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved)

Wednesdays will be used as time off to study; you will attend classes via Teams and complete work for your apprenticeship.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Work effectively in a team, Good level of literacy skills, Enthusiastic Individual, Flexible approach to work, Punctual / Good attendance, Friendly and approachable

Qualifications

GCSE or equivalent English (Grade Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade Grade C/4 or above) Essential

About the employer

For You Social Care offer premier home health care and community-based social services to adults in Batley, Birstall, Cleckheaton, Morley, Tingley and surrounding areas.

Employer

FOR YOU SOCIAL CARE LTD

Address

HOWCROFT HOUSE

919 BRADFORD ROAD

BIRSTALL

WF17 9JY

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788 390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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