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Telecoms Support Engineer Apprentice COMMS CIRCLE LIMITED

As an Apprentice Network Engineer you will be responsible for providing support to clients and internal departments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £8,754.20 to £17,290.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am to 5.00pm

    Total hours per week: 35.0

  • Expected duration

    30 Weeks

  • Possible start date

    05 Sep 2022

  • Date posted

    05 Jul 2022

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000062590

  • Positions

    1 available

What will the apprentice be doing?

This role would be primarily office based, but may involve site visits from time to time to configure routers, phone systems and helping clients with device rollouts (mobile devices & tablets).

On a day to day basis, you will:

  • Deliver a first-class customer service using a variety of media i.e. telephone, ticketing system and emails
  • Effectively manage the customer expectation and follow through with promises made to the customer
  • Empathetic and understanding to customer issues
  • Deal with customer enquiries in a friendly, calm, professional and proactive manner
  • Identify and diagnose faults using multiple platforms
  • Accurately update customers (tickets/emails/phones) to pre-defined targets
  • Resolving support tickets and documenting the steps and actions taken
  • Providing regular updates to customers, on progress of orders, queries, faults etc.
  • Provide customers with technical knowledge of the services & products we supply
  • Developing the knowledgebase so our users can find the answers they need
  • Implementation and provisioning of hosted telephony, broadband and IP/Ethernet services.
  • Train and teach customers on how to make the best use of the technology
  • Undertake day-to-day admin across systems.
  • Any other duties as required in the delivery of the role and as directed by the management team

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 4 Network Engineer Standard
  • Behaviour, Skills and Knowledge. 

What is the expected career progression after this apprenticeship?

There is an opportunity to be secure a permanent position after successfully completing the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

This role would be primarily office based, but may involve site visits from time to time to configure routers, phone systems and helping clients with device rollouts (mobile devices & tablets).

About the employer

Nobody needs innovative telco solutions. You need simple ways to save time, save money, get more work done.

Employer

COMMS CIRCLE LIMITED

Address

Mirror Works, 12 Marshgate Lane

LONDON

E15 2NH

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Training

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022