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The IT Support Apprentice will gain experience of providing support for the IT systems and services across the Foundation of schools. This will include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT Team to help resolve 2nd Line/Service issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


    £13,414 - £15,612 per annum

  • Working week

    Monday to Thursday 8am - 4.30pm and Friday 8am - 4.00pm

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    12 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Supporting the delivery of the Foundation-wide SLA across all schools and departments
  • Acting as the initial point of contact for staff and students requiring help with IT issues and queries
  • Proactive maintenance for IT systems and software
  • Accurate service desk information to enable the analysis of issues and effective configuration recording and management
  • Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate
  • Assistance in the deployment of new client device software builds as and when required
  • Assistance in the deployment of hardware devices as and when required
  • Supporting activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies
  • Occasional support outside of normal working hours, including weekends, for specific activities

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Team working, Motivated, Time management


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for our pupils aged 3 to 7, and single-gender education from age 7 onwards. This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom. This role is based solely on the Myton Road campus where four of the schools are located on our beautiful 50-acre campus, 5 minutes from the centre of Warwick. The campus provides world-class facilities for our pupils, including purpose built academic facilities, sports and recreational areas. Benefits include salary review each September, company sick pay dependent on length of service, use of the sports complex, free lunches and free on-site parking. Safeguarding and Protection of Children and Young Persons: In accordance with the Children’s Act 1989, on appointment post holders will be required to commit to their responsibilities with regards to safeguarding. In addition offers of appointment will be subject to an Enhanced criminal record check from the Disclosure and Barring Service (DBS) and other pre-starter checks as required by the regulations governing the appointment of staff within education. The criminal record checks will highlight cautions, reprimands and final warnings as well as any convictions. The post holder must not have any spent or unspent convictions that would prevent working with children.







CV34 6PP

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2022