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Apprentice Contact Centre Administrator YORK MEDICAL GROUP

To provide an effective and polite telephone enquiry service. Proactively communicate information between relevant patients, doctors and professionals. To complete Klinik forms for those patients unable to complete themselves in readiness for Triaging GP. Process Klinik forms as directed ensuring appointments are maximised.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £13,650.00

    Salary will increase throughout the apprenticeship, depending upon the ability of the apprentice. 6 weeks annual leave. 100% attendance award every 6 months. Cycle to work scheme.

  • Working week

    Monday to Friday 7.5 hours per day between 8.30am and 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    05 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000062240

  • Positions

    2 available

What will the apprentice be doing?

  • Support and education of patients who require assistance with the completing of Klinik forms
  • Book or cancel patient appointments in line with practice policy and as directed by the Klinik Triaging Team
  • Ensure appointments are maximised to prevent appointment wastage
  • Inform line manager or Triaging GP if Klinik forms are unable to be placed or appointments are not able to be filled
  • Keep abreast of appointment availability on clinical computer system (SystmOne), Improved Access, Push Doctor and PharmaReferral
  • Answer incoming calls, ensuring calls are processed appropriately using relevant booking form
  • Ensure outstanding enquiries are passed to next shift as necessary
  • Provide medical information to patients using practice guidelines
  • Monitor stationery and other supplies
  • Complete relevant on-line training modules

 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will receive training in the workplace and will attend York College on a day release basis.  In college, you will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. You will learn to make recommendations for improvements and present solutions to management. 

The qualification achieved at the end of the apprenticeship, following the End Point Assessment, is level 3 Business Administrator Apprenticeship.

What is the expected career progression after this apprenticeship?

Full time employment with an option to develop into a supervisory role within the team when opportunity arises, or within other departments within the business in order to learn new skills and competencies.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Confidentiality, Sense of humour, Friendly, Desire to develop

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential
GCSE or equivalent Any other (Grade 4/C) Desired

Things to consider

Successful candidates will be expected to adhere to strict confidentiality guidelines as they will be accessing patient records. After you submit your application, please look out for an email from businesspartnerships@yorkcollege.ac.uk. You must reply, otherwise your application will not be considered.

About the employer

York Medical Group is a large, inner city practice serving a population of 44,000 patients over 8 sites and consider themselves to be a forward thinking, innovative and driven team of professionals meeting the demands of patient care. Our workforce of 180 is diverse and is made up of GPs, Advanced Nurse Practitioners, Urgent Care Practitioners, Paramedics, MSK Practitioners, Mental Health Practitioners, Pharmacists, Nurses, Assistant Practitioners, Health Care Assistants, Pharmacy Technicians, Care Co-ordinators and Social Prescribers, not to mention the operational side of the business which consists of Clinical Coders, Patient Data Administrators, Medical Secretaries, IT & Business Development, Medical Receptionist and Contact Centre Administrators. York Medical Group is a training practice and receives GP trainees throughout the year and has received several awards for the quality of the trainers.

Employer

YORK MEDICAL GROUP

Address

32 Clifton

York

YO30 6AE

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Training

Training provider

YORK COLLEGE

Contact

Business Partnerships

businesspartnerships@yorkcollege.ac.uk

01904770368

Apprenticeship standard

Business administrator

Level 3 (A level)

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