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Sales Support Apprentice SECURE POWER LTD

Secure Power Ltd is currently undergoing an exciting period of growth and change, we are looking for an Sales Support Apprentice to work in our Sheffield office. Working closely with the entire team to ensure the smooth running of the business by assisting with administration duties, the role also involves responding to a high volume of queries.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    National Minimum Wage for Age Group – subject to performance increase after review with probationary period

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon-Fri 9.00-5.30 60 Min Lunch

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    05 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000062193

  • Positions

    1 available

What will the apprentice be doing?

  • Main responsibilities include:
  • General assistance with developing all sales opportunities within new and existing accounts
  • Complete and process all administration and documentation accurately and effectively
  • General assistance with incoming sales enquiries
  • Liaising with suppliers regarding stock availability and pricing
  • Effectively quoting and delivering on customer quotation requests
  • Managing CRM database products and pricing in a timely manner
  • To provide basic cover as appropriate during periods of staff leave
  • To keep customers informed of any issues relating to their orders
  • To develop an up top date working knowledge of our products
  • Liaise with other departments regarding ongoing sales orders
  • Answering and directing callers to the appropriate department in a professional and courteous manner
  • Welcoming visitors to the building
  • Providing general information to callers

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

This will involve one day a week where you will be required to attend Sheffield College for training.

What is the expected career progression after this apprenticeship?

  • Awareness  and interest in social media platforms within a business environment
  • Good working knowledge of MS Office
  • Good level of attention to detail
  • Good level of organisational and time-management skills
  • Excellent written and verbal communication skills
  • Pro-active problem-solving skills
  • Ability to adapt to changing priorities and deadlines

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and Maths (Grade 3) Essential

Things to consider

Consider the location of the company and the location of College for travel.

About the employer

e pride ourselves on our excellent customer service, superb lead times and rapid response to client queries. As a leading supplier of UPS and generators we are trusted by globally recognised businesses and work with some of the biggest brands in the world to deliver resilient backup power equipment, comprehensive maintenance services and future proofed emergency power strategies.

Employer

SECURE POWER LTD

Address

UNIT 4

ACRES HILL BUSINESS PARK

2 ACRES HILL LANE

S9 4LR

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Training

Training provider

SHEFFIELD COLLEGE, THE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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