APPRENTICE PATIENT SERVICES ADMINISTRATOR SOUTH HERMITAGE SURGERY

We are a well established GP surgery with 8,500 patients based in a quiet leafy part of Shrewsbury not far from the town centre. We are a fun and friendly team, offering the opportunity to work with us in a busy, diverse role.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,780.00

  • Working week

    Monday to Friday 9am - 5.00pm with hour an hour lunch break

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000061938

  • Positions

    1 available

What will the apprentice be doing?

• To be an integral part of our Patient Services administration team; preparing patient hospital referral letters (including audio typing), following up with patients taking telephone messages and dealing with queries
• Liaising with external organisations on behalf of patients and the GPs, booking and chasing up appointments with hospital consultants.
• Monitoring the Choose & Book worklist, dealing with incoming and outgoing patient correspondence, processing patient referrals online and booking appointments
• Assisting the team with booking patients by telephone for specific clinics such as flu and covid vaccines, health checks, asthma reviews, overdue smears etc
• Scan and process all incoming patient correspondence, filing to correct patient record and coding of clinical information
• Copying and filing of patient medical records
• Processing the incoming post, date stamping and distributing appropriately

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Services Practitioner
  • This will also include functional skills if required.
  • End point assessment
  • Certificate of completion of the standard.
  • You may have to attend formal college sessions (if English & maths are required).
  • You will learn the knowledge, skills and behaviours related to the apprenticeship standard.

What is the expected career progression after this apprenticeship?

There is an opportunity of a permanent position for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Maths and English (Grade Gade C/4) Desired

Things to consider

This is a busy environment, with lots of interaction with patients on the telephone. A passion for helping people is a must.

About the employer

We are a well established GP surgery with 8,500 patients based in a quiet leafy part of Shrewsbury not far from the town centre. We are very busy, providing a wide range of services to our patients through a multi-disciplinary team of GPs, Nurses, Healthcare assistants, Physiotherapists and Mental Health Practitioners. They are supported by our receptionists and administrators, all of whom are passionate about delivering high quality care. We are a fun and friendly team, offering the opportunity to work with us in a busy, diverse role.

Employer

SOUTH HERMITAGE SURGERY

Address

THE SURGERY

SOUTH HERMITAGE

BELLE VUE

SY3 7JS

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Training

Training provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Contact

COUNTY TRAINING

enquiries@ctapprenticeships.co.uk

0345 678 9023

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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