Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Information Specialist Apprentice Escalla Apprenticeships

This is an amazing opportunity to join a growing and supportive team in the Crewe area . We have a great team spirit and an adorable Cavapoo called Teddy who loves to welcome everyone! If you have studied business IT at college, or are working in customer service or retail, and enjoy anything related to data and IT, this is the role for you!

Sign in to apply

Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 8.15am - 5.00pm, Friday 8.15am - 4.00pm, 1 hour for lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will gain valuable skills whilst using official Government databases and processing student information as well, as learning some technical IT skills.  You will receive full training and gain a wealth of skills and knowledge.


Key Responsibilities:

  • Validate completion of new start documentation for employers and apprentices following process in place
  • Using PICS database system to import apprentice and employer data and maintaining the accuracy of this information regularly through the journey of the apprentices programme duration
  • Using an array of databases to enter and store information
  • Recording minutes for meetings
  • Recording apprentice progress onto PICS MIS system e.g. attendance, progress reviews, progression etc.
  • Sending out apprentice Progress Reviews and Block Reports to employers and their apprentices
  • Putting together apprentice paper based, live files and electronic files and ensuring all the relevant documentation is present
  • Managing distribution of satisfaction surveys and collating results
  • Setting up access and apprentice records on ePortfolio Skilsure with ongoing maintenance
  • Registering apprentices on the C&G ePortal and claiming certification on achievement
  • Raising invoices for employer co-funding payments and using PICSWeb to record and monitor payments
  • Facilitating training where required
  • IT support for the team

Some IT knowledge / experience is essential but training will be given

What training will the apprentice take and what qualification will the apprentice get at the end?

L3 Digital Support Technician training will be delivered in block weeks at the escalla academy in Crewe.


What is the expected career progression after this apprenticeship?

To remain and grow with the team.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Problem solving skills, Analytical skills, Initiative, Good written and verbal skills, Customer service experience, Good interpersonal skills, Reliable, Confident, Good timekeeping / attendance, Enthusiastic, Works well under instruction


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

This role could involve the occasional visit to our office in London (expenses will be paid). You must also like dogs because we have a friendly Cavapoo called Teddy!

About the employer

At escalla we work with employers who are as passionate as we are about supporting young people, by creating apprentice opportunities and delivering programmes which are unique to them and are built around their people and their business needs. We have a great team spirit in the office and our Cavapoo (Teddy) loves a bit of fuss from his workmates throughout the day, take a look at his photo on our website!


Escalla Apprenticeships


Scott House

Westmere Drive



You must have JavaScript enabled to view a map of the location


Training provider



Helen Oakes

01270 500102

Apprenticeship standard

Digital support technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.