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IT Technical Support Apprentice DATASCAN RETAIL SYSTEMS LIMITED

A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,208.00

    £5.21 per hour / £214.97 per week

  • Working week

    Monday - Friday 07:00-15:30 or 10:30-1900 shifts

    Total hours per week: 37.0

  • Expected duration

    18 Weeks

  • Possible start date

    16 Oct 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000061857

  • Positions

    50 available

What will the apprentice be doing?

Daily duties will include:
To Log Incoming Support Calls
To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
To input and update information onto the Maintenance Logging System
To inform clients of Support Log Reference Numbers & update Clients as Required
To undertake / assist with System installations – Internal and External
To provide Out of Hours Support on a Rota Basis (after probation)
 

What training will the apprentice take and what qualification will the apprentice get at the end?

ICT Level 3 Apprenticeship Standard:

 

Qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

ICT 3 Course 1 – Hardware and Networking

ICT 3 Course 2 – Software and Security

ICT 3 Course 3 – ICT Administration

Professional Development Progamme

What is the expected career progression after this apprenticeship?

Full time job role, career progression, further training. A full salary review upon completion of probation period.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Attention to detail

Qualifications

GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

● Do you have a driving license or are working towards? ● Do you possess the required interest and passion for IT? ● Do you possess the desired qualifications? ● Are you able to travel to the place of work on a daily basis?

About the employer

Datascan Retail Systems are a leading supplier of IT Services and Software to the Retail Industry. Providing EPOS Solutions and Software to both small and large retailers mainly in the fashion and soft/hard goods area.

Employer

DATASCAN RETAIL SYSTEMS LIMITED

Address

Datascan Retail Systems Ltd, 14 The Courtyard, Gorsey Lane, Coleshill

BIRMINGHAM

B46 1JA

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Training

Training provider

THE DEVELOPMENT MANAGER LTD

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022