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Business Administration Apprenticeship Worcestershire Acute Hospitals NHS Trust

Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice Administrator to join our Women’s and Children’s Directorate Administrative Team, supporting our Specialist Nurses in Fertility and Colposcopy. The role will be based at The Alexandra Hospital, Redditch

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week Monday - Friday (timings TBC) Total hours per week: 37.50

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The principal role is to provide admin & clerical support to the Women’s and Children’s Directorate administrative and medical secretarial team. This role will be aligned to the Gynaecology Specialist Nursing Teams and supported by the Operational Management Team.

  • To provide admin & clerical support to the Directorate secretarial and administrative team by typing internal & external correspondence
  • To provide filing, photocopying and scanning support to the team
  • To answer telephone and deal with queries/requests and detailed messages for team members
  • To open and sort incoming/outgoing mail for the medical secretaries and admin team
  • To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases
  • To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms
    Communicating with patients, via telephone and email, for general queries and the booking of appointments
  • Document preparation for nurse led clinics including and inputting outcomes
  • Preparation for multi-disciplinary team meetings
  • Email monitoring and response to non-clinical queries
  • Any other duties that may be required, that are within the grade

What training will the apprentice take and what qualification will the apprentice get at the end?

Training through Nova normally comprises of five days per week in company with monthly monitoring visits at the workplace. Your dedicated coach will aslo be available between these visits for discussion about any additional support that may be required and to identify and resolve problems if they arise.

At the end of your training period, you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

Apprenticeship standard - Business Administration Level 3

What is the expected career progression after this apprenticeship?

Possible employment with the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

We’re a large organisation, providing acute services from the Alexandra Hospital (Redditch), Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital (Worcester) to a population of over 575,000 people in Worcestershire, as well as caring for patients from surrounding counties and further afield. We also manage a Surgery ward at Evesham Community Hospital. Our workforce is nearly 6,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.


Worcestershire Acute Hospitals NHS Trust


Woodrow Drive


B98 7UB

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Training provider



Laura Malpass

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2022