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By working collaboratively you will be contributing within the IT team providing support across the board, responding to IT issues and providing the appropriate tools so students can be fully equipped individuals who make meaningful contributions to society. Acorn Education Trust look to ensure all staff reach their full potential,within this role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 8am till 4pm (37.5 hours per week)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Prioritise and respond to tickets via the helpdesk
  • Rectify IT faults effectively – run diagnostics and troubleshoot issues
  • Monitor and report on helpdesk efficiency
  • Ensure all IT equipment is preforming to a great standard and upgrade equipment where needs be
  • Support users in their use of all ICT systems e.g. SIMS
  • Provide technical advice for trust staff, governors, all schools and other stakeholders such as parents and the trust’s wider community e.g. Wireless BYOD

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training and support will be provided by your workplace mentor and from the Baltic team.Upon completion of this apprenticeship you will receive a full level 3 advanced qualification.

What is the expected career progression after this apprenticeship?

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Upon completion of your level 3 programme we offer the opportunity to enroll onto our level 4 apprenticeship programme. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Team working, Passion for IT


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Since its formation in 2014, Acorn Education Trust has grown to include two nurseries, fourteen primary and three secondary schools, providing education and opportunities for students, from 3 months to 19 years old. We pride ourselves on transforming education locally, with our schools/nurseries being at the heart of their local communities.




1 Recreation Road




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Training provider



Lauren Morton

01325 731 053

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Aug 2022