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Customer Service Apprenticeship CHARLESTED LTD

You will be working as part of a small but busy customer service team. Helping customers with there orders. Dealing with customer calls and emails. And the daily enquires into orders.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday Hours to be discussed

    Total hours per week: 32

  • Expected duration

    14 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    19 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Keeping on top of the customer service inbox
  • Ensuring queries are dealt with daily
  • Answering customer calls and taking messages
  • Dealing with customer orders and ensuring they are fulfilled
  • Managing customers deadlines and expectations
  • Keeping on top of administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2
  • Mentoring in the work place
  • Regular assessor visits
  • Day release sessions at Telford College

What is the expected career progression after this apprenticeship?

Full time position may be available with the opportunity to continue on a career development and succession plan for promotion opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

How will you travel to and from work to Atcham Business park every day as the public transport is not that reliable.

About the employer

CharlesTed Interiors was established in October 2017 by Hannah and Kate, two friends based in Shropshire with a shared passion for all things interiors. Our whole mission is to help people create a more effortlessly stylish home with simple key pieces and to this day, we both still source every piece on the website; and we won't ever stock anything we wouldn't have in our own homes.








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Training provider



Katie Mckeown


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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