Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Business Support Apprentice OUR FAMILY HOME CARE LIMITED

We are a domiciliary care company that provides care in peoples home. Our office is the main hub and backbone of the company to allow our carers to achieve their daily work. We operate between Stowmarket and Ipswich, but our office is based in Stowmarket, approx. 2 minutes from the train station.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Sep 2022

Apprenticeship summary

  • Annual wage

    £8,782.80

  • Working week

    Monday - Friday, 9am - 4pm although we are able to be flexible with this.

    Total hours per week: 30.0

  • Expected duration

    12 Weeks

  • Possible start date

    19 Sep 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000061401

  • Positions

    1 available

What will the apprentice be doing?

Key areas to support:

  • Answer and direct phone calls
  • Organise and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures Order office supplies
  • Maintain contact lists Book travel arrangements
  • Submit and reconcile invoices
  • Provide general support to clients Ensure the efficient and smooth day-to-day operation Liaise with Registered Manager
  • To create and maintain good professional relationships with clients, their family and friends and other stakeholders
  • To actively support other carers and staff with online representation
  • To adhere to all regulatory and statutory obligations and Our Family Home Care policies, procedures and guidelines
  • To actively market Our Family Home Care and promote a positive, personal and professional profile, ensuring the good reputation always.
  • To take responsibility for the safe handling of information belonging to the clients and staff.
  • To maintain good communication and develop effective working relationships with all.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

This apprenticeship can lead to employment opportunities, further training and development, as the company grows.

Requirements and prospects

Desired skills and personal qualities

IT skills, Number skills

Qualifications

GCSE or equivalent Maths (Grade 4-9) Desired
GCSE or equivalent English (Grade 4-9) Desired

Things to consider

You will be in an office environment, so long periods of time looking at computer screens, and working with others.

About the employer

We are a domiciliary care company that provides care in peoples home. Our office is the main hub and backbone of the company to allow our carers to achieve their daily work. We operate between Stowmarket and Ipswich, but our office is based in Stowmarket, approx. 2 minutes from the train station. Within our office we have 3 members of staff that work daily and we have a very friendly, open door policy. Care staff pop in when they need items to support their work, along with some clients and their family, (some just pop in and say hello). We always have food and drinks in the office for anyone to access, along with a fridge, microwave and other items. Our office is in a shared building, so have access to a full kitchen and bathrooms. We also have a training room, where staff can also access a quiet area and a computer. As we have a family friendly environment, we often have our dogs in the office, so any applicant will need to not be allergic, and happy with this, they are very good and mainly sleep. Any more information can be requested.

Employer

OUR FAMILY HOME CARE LIMITED

Address

Suite G2, Steven House, 17 Station Road West

Stowmarket

IP14 1EF

You must have JavaScript enabled to view a map of the location

Training

Training provider

WEST SUFFOLK COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Sep 2022